Consumer panel asks Home Centre to pay ₹25,000 compensation

Company also told to refund cost of sofa set

After Home Centre claimed that a product sold at a discounted price was not covered under warranty as it was not handled properly, a district consumer commission found the statement contradictory and directed the company to pay ₹25,000 compensation for a sofa set that developed tears. The District Consumer Disputes Redressal Commission – II, Hyderabad, was dealing with a complaint filed by Niyathi Reddy (39) against Home Centre at Inorbit Mall and its head office (opposite parties). The complainant stated that on January 28, 2018, she bought a sofa set for ₹61,020, a discounted price, and claimed that the opposite parties assured her that it is durable and comes with a one year warranty. But, within four months, it developed tears, and she opined that the product was of inferior quality. On July 11, 2018, she informed the opposite party of the issue, who registered a complaint, sent a representative to inspect the sofa set, and promised to resolve the issue. She claimed that the company also told her that the sofa set would be replaced, but did not do so.