Concerns about Plexiglas prompt inspections at some Loblaws locations in Ottawa

Inspections are underway at more than one Loblaws location in Ottawa after complaints were filed about tall Plexiglas barriers.

Inspections are underway at more than one Loblaws location in Ottawa after complaints were filed about tall Plexiglas barriers.

Loblaws says the Plexiglas barriers have been installed as part of its anti-theft measures.

"If somebody wants to steal something from a grocery store, they're going to steal it anyway," said shopper Gilles Lacasse. "I think it's a waste of money. They don't look nice. Almost like telling you not to go in there."

Some shoppers have safety concerns with the configuration of the barriers including the height and width—often spanning for a long stretch before any gaps by the entrance and exit.

In a statement to CTV News Ottawa, Loblaw writes that "using Plexiglas partitions is a proven, industry-wide way to prevent theft and keep a convenient, welcoming customer experience." The statement adds that the barriers are "fully compliant with all safety and regulatory plans.”

The Retail Council of Canada echoed concerns around rising theft.

“Retail theft has increased across all categories including food, apparel and footwear merchandise. Escalating inflation and a growing re-sale market for stolen goods are some of the contributors. But there is also an alarming trend of repeat offenders and people using violence to commit their crimes, along with an increase in organized retail crime groups," it said in a statement. "Theft is often thought of as a victimless crime, but it’s not. It costs Canadian retailers billions of dollars a year - costs that are borne by all consumers when they go shopping. In addition to being frustrated by financial losses, business owners are concerned for the safety of their customers and employees.”