Complaints Response Time Cut To 30 From 45 Days On Government Website
NDTV
DARPG, which is under the Union Ministry of Personnel, Public Grievances and Pensions, said it has undertaken a comprehensive reform of the Centralised Public Grievance Redress and Monitoring System (CPGRAMS)
The centre has decided to reduce resolution time of public grievances, raised on a dedicated portal, to a maximum of 30 days from the existing 45 days. Besides, it has been decided that a complaint received from a citizen will not be closed until an appeal filed against it is disposed of.
"The disposed grievance will be treated as closed unless the citizen has filed the appeal. If the appeal is received from the citizen against the disposed grievance, the grievance will be treated as closed only after disposal of appeal," said an order issued by the Department of Administrative Reforms and Public Grievances (DARPG).
DARPG, which is under the Union Ministry of Personnel, Public Grievances and Pensions, said it has undertaken a comprehensive reform of the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) - an online portal that allows people to raise complaint against government bodies - to make it more responsive to the needs of the citizens.
The government wants the citizens' voices to be heard, and wants them to repose trust in the system, it said.
