
Commentary: Using AI at work doesn’t have to be daunting
CNA
You do not need a specialised degree or a perfect command of English to use tools like ChatGPT well, says Gen AI coach and NTU lecturer Ian Yong Hoe Tan.
SINGAPORE: For many people using generative artificial intelligence (Gen AI) apps like ChatGPT for the first time, the empty chat box can feel intimidating.
“What do I type in the box?” I have heard this question many times over the past three years of coaching people in Gen AI. Unlike the software that we have used for decades, there are no familiar buttons to press and no user manual to consult.
I tell them that they can type anything and their eyes light up when they enter their first few prompts. But other users will furrow their eyebrows and ask: “How should I use this AI for my work?”
In Singapore, the raft of AI initiatives that were announced by Prime Minister Lawrence Wong for Budget 2026 are timely, but may raise workplace anxieties about the technology. Even though Singapore is ahead of many countries in embracing AI, industry players have pointed out the difficulties of real-world deployment.
Only 14.5 per cent of small and medium enterprises adopted AI in 2024 as they struggled with technical hurdles, competing priorities and limited resources.

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