"Can't Violate Rules": IndiGo CEO On Row Over Boarding For Special Needs Child

When in doubt, err on the side of caution, IndiGo CEO Ronojoy Dutta underlined amid an escalating row over the airline's decision to not allow a child with special needs on board one of its flights in Ranchi over the weekend. The CEO added it was an unfortunate decision.

"If you are in doubt, err on the side of caution..Flight safety is no.1. So, how do we make sure that it's working - we don't try to second guess the captain's, flight attendant or flight manager's decision," said Ronojoy Dutta in an exlusive interview to NDTV.

Mr Dutta said in this case the "child was in a panic situation" and incidents happen when the crew is distracted.