Bus drops off Winnipeg school-aged kids at wrong locations after glitch with school division’s new app
CTV
A Winnipeg mother said glitches with a new app rolled out by Pembina Trails School Division to assist with scheduling bussing for students lead to her five and seven-year-old sons being left stranded on their street alone.
A Winnipeg mother said glitches with a new app rolled out by Pembina Trails School Division to assist with communicating students' bus information left her five and seven-year-old sons stranded on their street alone.
Helena Nicholson said she first noticed issues with the My Ride K-12 app in the days before the first day of school.
She previously registered for school year bus transportation for her sons and indicated they required pick up in the morning from Epiphany Children's Centre, drop off at École St. Avila, and transportation back to the daycare after school.
Nicholson noticed her kids' daycare was not listed in the app as their intended drop-off or pick-up location, but their home was. As a result, she spent the last week of their summer vacation trying to contact the school to sort out the problem.
"We got confirmation, both verbally and in emails, that that's not a problem, the app was incorrect, to disregard the app, and that they were going to be dropped off and picked up at the daycare. That was obviously not the case," Nicholson told CTV News Winnipeg in an interview.
On Wednesday, the first day of school, Nicholson put her kids on the bus at the daycare, confirming with the driver that they would get back on the same bus in the afternoon and be dropped off again at Epiphany.
