Brampton, Ont., mother pays $700 for a baby monitor. Now, she has to pay a monthly subscription fee to use it
CTV
A Brampton mother who spent nearly $700 on a baby monitor is shocked to learn she now has to pay a subscription fee to keep using its top-of-the-line safety features.
A Brampton mother who spent nearly $700 on a baby monitor is shocked to learn she now has to pay a subscription fee to keep using its top-of-the-line safety features.
"It had the safe sleep feature so you could track her breathing without her wearing anything, and the monitor was almost $700," Julia Gonsalves told CTV News Toronto.
Gonsalves bought the Miku Smart Baby Monitor for her daughter Stella, and it was working fine until one night.
"In the middle of the night, it shut off. It said we had to update it, and so we updated it, and then all of our baby's information was gone," said Gonsalves.
When she looked at the screen, Gonsalves said it instructed her to "activate membership." That's when she found out the company changed hands and required a $10 monthly subscription fee, or most of the safety features would no longer work.
"The breathing monitoring has been removed and it used to alert us and save the video whenever she made a noise. That's been removed and the videos we had from when she was a newborn are gone too," said Gonsalves.
CTV News reached out to Innovative Health Monitoring LLC, which sells the baby monitor, but did not receive a response.
