"Been 36 Hours": Woman Says Air India Forgot To Load Her Luggage On US-India Flight, Airline Responds
NDTV
Since being shared, her post has amassed the attention of many users on social media. It has over 26,000 views and 175 likes.
Small errors by airlines can turn a trip into a nightmare. These days, passengers frequently use social media to share their horrifying flying experiences with others. Recently, a PhD scholar took to X (formerly Twitter) and said that Air India forgot to load her luggage and she had to call customer care around "40 times" before they picked up her call.
Pooja Kathail, a PhD student at the University of California, Berkeley, wrote on the evening of July 8, "@airindia. Took a direct flight sfo->blr yesterday and @airindia never loaded my suitcase on the plane. it's been 36 hrs, and still no delivery estimate. And it took 40 tries to get them to even pick up the phone. Going to a wedding tmrw and don't have any clothes.."
The airline took note of the same and apologised for the issue. They added, "Dear Ms. Kathail, we truly sorry for the delay and regret the inconvenience caused. Please DM us your PNR, PIR copy and bag tag for us to check with our airport/baggage team and get back to you with an update."
