Bank staffer 'Thakur hoon main' clarification: 'I was threatened, not arguing with a customer' | VIRAL VIDEO

Following a viral video of a heated exchange at an HDFC Bank in Kanpur, employee Aastha Singh has issued a clarification. Singh claimed the video, dated January 6, shows a personal dispute with a colleagues husband who threatened her, rather than a customer.  

In a rather surprising turn of events, following a contentious video that circulated around a heated encounter between a customer and a bank employee, Aastha Singh, who is under fire for her unprofessional behaviour, issued a statement claiming that she was threatened and harassed, which was the cause of her outburst.

The video, shot at the Panki branch in Kanpur, showed Singh lashing out at an individual, even adopting an aggressive tone and vocabulary, as well as claiming her caste identity, stating, "Thakur hoon main."

Some of the statements she made in her clarification video included various "misinterpretations" concerning her actions. However, there were two key issues she highlighted to reduce public outrage against her involvement:

Internal conflict, not customer service: Singh explained that the individual in the video was no ordinary bank customer but the husband of his colleague, who had just resigned.

Timeline of events: She explained that the incident is not fresh because it happened on January 6, though it went viral this week.