Amazon will pay up to $1,000 in damages for dangerous goods
CNN
Amazon is changing its complaint process for returns and will pay customers up to $1,000 for products sold by third-party sellers that caused damage or personal injury.
The company announced Tuesday that it will deal with customer satisfaction itself and go after companies afterward if third parties are unresponsive or unwilling to compensate valid claims. Amazon said the changes begin September 1 for all products sold on its website. Here's how it works: Customers can contact Amazon's customer service and they will notify the seller of the problem. If the seller doesn't respond, Amazon said it will "address the immediate customer concern, bear the cost ourselves, and separately pursue the seller." If the seller rejects the claim, Amazon said it might step in to help address the problem pay up to $1,000 at no cost to the seller.
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