Alberta woman filing human rights complaint after saying taxi denied ride to her and service dog
Global News
A woman says she is filing a complaint with the Alberta Human Rights Commission against a taxi company, saying its drivers denied multiple rides to her and her service dog.
A woman says she is filing a complaint with the Alberta Human Rights Commission against a taxi company, saying its drivers denied multiple rides to her and her service dog in Leduc, Alta., last month.
“It feels like I’m being discriminated against because I have a disability and I have a service dog,” Karen Almond told Global News on Friday. “It feels like a slap in the face.
“It feels awful. It feels like you’re no longer a human being.”
READ MORE: Alberta group helps provide service dogs for veterans and first responders
Almond alleges the incidents occurred on Dec. 5 and two more on Dec. 23. She said they all involved Sunrise Cabs and that she called them even after being denied service because she assumed another driver may give her a ride.
“I had a broken wrist, I had a lot of heavy groceries,” she said of one of the incidents.
She said in that instance, she told the dispatcher when she called that she has a service dog and that she had certification to prove that. Almond added that her dog has an official service dog vest.
She said she was told the company will give rides to service dogs but when the driver arrived he would not drive her with her dog Burnley. She said she told the driver the dog is not a pet and then he cursed at her before driving away.
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