Airlines see busy summer ahead if airports can keep up
Global News
Canada's airlines expect a better summer travel season in 2023 after enduring chaos at airports that left passengers stranded in 2022.
Canada’s airlines say they’ll be much better prepared for an expected travel surge this summer after enduring a summer of woe in 2022.
“I think airports and airlines will be better prepared,” said Flair Airlines President and Chief Executive Officer Stephen Jones during a conference call with reporters to announce the airline’s summer plans.
“Summer’s always a test for the airline system. When you’ve got 95, 100 per cent full aircraft, everyone’s moving, it’s a really busy time and things can unfold.”
The summer of 2022 was marked by delays and cancellations, as Canada’s airline system struggled to keep up with a post-pandemic surge in demand.
“It was the most humiliating, degrading and nightmarish airport/airline treatment,” said Carla Leinweber after she was stranded for five days at Toronto’s Pearson airport while travelling in June from Kelowna to Newfoundland.
“I was basically in a lockdown/hostage position with Air Canada. You’re basically living at the airport.”
In response to the chaos, Pearson airport implemented limits on the number of flights during peak periods. Airlines have spent months recruiting and training new staff and pilots.
“I think that we took a lot of learnings out of last summer,” Jones said.
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