Airbnb introduces more than 50 updates to improve customer experience
CBSN
Airbnb has announced more than 50 updates — including new features and changes to existing features — that are designed to improve customer experience, the company announced in its summer press release on Wednesday. Worldwide rollout for the new features began on the same day.
"Millions of people have given us feedback on how to improve Airbnb. We've listened," said Brian Chesky, the company's CEO. "Today, we're introducing the most extensive set of updates ever."
One of the more highly-anticipated changes pertains to checkout instructions, which were not required to be advertised on listings prior to booking, frustrating some users who were given a set of tasks upon exit — on top of having to play cleaning fees for some units. Guests are now able to view any specific checkout instructions on the listing prior to booking a stay, and will receive a reminder before leaving, in addition to having new space in the review process to disclose "excessive requests."
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