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Airbnb CEO says company is "stronger than ever" as it rolls out updates targeting customer experience

Airbnb CEO says company is "stronger than ever" as it rolls out updates targeting customer experience

CBSN
Thursday, May 04, 2023 04:16:31 PM UTC

As Airbnb rolls out dozens of updates, CEO and co-founder Brian Chesky said the company is "stepping on the gas" after a major revamp during the pandemic.

Chesky told "CBS Mornings" in an exclusive interview Thursday that Airbnb hasn't had any widespread layoffs since early 2020, when he said it lost about 80% of its business during the COVID-19 shutdowns. Now, as travel restrictions are lifted and more people are traveling, he said the company expects more than 300 million guest arrivals at its properties in 2023.

"We are expanding pretty aggressively," Chesky said. "A lot of people want to travel and we want to lean into that."

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