Air India Pilot, Crew Grounded Over Man Urinating On Co-Passenger

Questions are being raised on the role of all these employees in serving alcohol to Mishra, what immediate action was taken, and if there was a delay.

Air India today grounded and issued show cause notices to four cabin crew members, and one of the two pilots, from the controversial Air India flight in which Mumbai man Shankar Mishra urinated on an elderly woman while drunk, an official statement said.

"Internal investigations into whether there were lapses by other staff are ongoing on aspects including the service of alcohol on flight, incident handling, complaint registration on board, and grievance handling," it said.

To check such incidents in the future, the airline said it has started a "comprehensive education program" to strengthen crews' awareness of and compliance with policies on the handling of incidents and unruly passengers, and to better equip crew "to empathetically assist" those affected.

It will also review the airline policy on service of alcohol in flight, the statement said.