Air Canada passengers frustrated after tech issue delays, cancellations
CTV
Last week's technical issues at Air Canada caused delays and cancellations and left hundreds of Canadians stranded and frustrated.
Last week's technical issues at Air Canada caused delays and cancellations and left hundreds of Canadians stranded and frustrated.
Derrick Ash, a frequent Air Canada flyer, was one of the people affected by the issue. He was set to return home to Calgary, Alta. from Deer Lake, N.L. on Friday, June 2. However, Thursday's IT outage led to two of his morning flights being cancelled, layovers missed and a total of three days stranded without accommodations or compensation from the airline.
The AEROPLAN member said he "got lucky" and paid a local family out of pocket to host and feed him for a weekend.
"I don't really care about the money. It really is the principal. You left a customer out in the cold, and you really didn't give a crap," Ash told CTVNews.ca on Tuesday.
When Ash went to file for compensation on the airline's website using his booking reference number and ticket number, a daunting message appeared: no match found.
"It's ridiculous," said the avid traveller who has been flying with the airline since 1997.
The Canadian Press reported Friday the Montreal-based airline said initial responses denying compensations stemmed from an error.
