Air Canada customer tracks lost luggage to Etobicoke storage facility but can’t remove it
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A Cambridge couple is sharing their lost luggage nightmare.
After a carefree honeymoon to Italy and Greece, Cambridge resident Nakita Rees and her husband landed back home in frustration.
“My husband's luggage did not return back from Montreal to Toronto, mine did, and his didn’t,” Rees said. “We’re still in the ongoing process now. It’s coming on four and a half months.”
The Cambridge couple travelled with Air Canada using a three-piece luggage set. Inside Rees’ husband’s luggage is an AirTag, a tracking device which helps people find personal objects.
Rees said they’ve been tracking his luggage since it’s been in Air Canada’s care, but they can’t retrieve it.
“I’ve been in contact with them because we’ve seen our luggage move from Montreal via a car not a cargo plane, back to YYZ, and it is now in a public storage facility, and now they are just kind of brushing me off,” Rees said.
Rees said their AirTag has been at a public storage area in Etobicoke since October.
After multiple attempts to contact Air Canada for answers, they decided to check the storage area themselves.
