After Leaving Passengers Behind On Tarmac, Airline Offers Free Tickets
NDTV
The airline's move came as passengers tweeted their "horrifying" experience. Many declared that they were not taking a Go First flight again.
Go First Airline, under the scanner of the civil aviation regulator DGCA, has said it would offer one free ticket to each of the 55 passengers it forgot to board on a Bengaluru-Delhi flight. The flight on Monday morning had taken off, leaving behind the passengers in a shuttle coach on the tarmac. Most horrifying experience with @GoFirstairways5:35 am Boarded the bus for aircraft6:30 am Still in bus stuffed with over 50 passengers, driver stopped the bus after being forced.Flight G8 116 takes off, leaving 50+ passengers.Heights of negligence! @DGCAIndia
Calling the error "inadvertent", the airline said in a statement: "We deeply appreciate and value your patience for bearing with us. In line with our philosophy of customer centricity, the airline has decided to offer all affected passengers one free ticket for travel on any domestic sector in the next 12 months".
The airline's move came as passengers tweeted their "horrifying" experience. Many declared that they were not taking a Go First flight again.
Tagging the DGCA, one passenger, Shreya Sinha, tweeted:
