After chaotic 2022, how is Canada’s air travel sector shaping up for summer?
Global News
Travellers might have a smoother ride this time around as Canadian airlines and airports roll out a series of measures. Here is what to expect when flying this summer.
Canadian airports and airlines are bracing for a hot summer travel season ahead as they attempt to bounce back from the chaos of long lines and delays that were seen across the country last year.
Travellers might have a smoother ride this time around as the air travel sector rolls out a series of measures, from hiring more staff to technological advancements.
There’s also increased pressure on accountability as strengthened air passenger rights measures proposed by the federal government loom.
With COVID-19 restrictions completely lifted, improvements at airports and better staffing, “we’re in far better shape than we were before,” said one travel insurance broker in Toronto.
“If there’s any bright light that’s come out of COVID, it’s that we have changed a lot of things right from passports to air travel and compensation,” said Martin Firestone, president of Travel Secure Inc.
After a challenging summer and winter, Toronto Pearson International Airport has boosted staff and implemented new technology to improve the passenger experience, officials say.
Staffing has increased significantly at the airport, with more than 10,000 new workers since last summer, bringing the total to 50,000, Deborah Flint, president and CEO of the Greater Toronto Airports Authority, said during a news conference on May 8.
The baggage system at the airport has been upgraded, featuring artificial intelligence that detects possible breakdowns and overloading before it occurs, a GTAA statement said.
The agency says more than 22,000 people have been removed from the country in the last 12 months, and nearly 30,000 removals were "in progress" as of Oct. 31.
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