Actor Tillotama Shome Slams Air India Over 8.5-Hour Flight Delay, Airline Reacts

Replying to the actor's tweets, Air India stated that they had sent a notification about the delay to the registered phone number and regretted the inconvenience caused.

Actor Tillotama Shome on Sunday slammed Air India for not providing information to passengers about an 8.5-hour delay on its Mumbai-London flight. Taking to X (formerly Twitter), Ms Shome, who was travelling with her aged parents, criticised the airline for poor communication and lack of accountability during the delay. In a series of posts, the actor voiced her concerns about the airline's treatment of passengers. She also appealed to both Air India and the Directorate General of Civil Aviation (DGCA) for answers. @airindia@DGCAIndia AI 129 to Heathrow is delayed from 5.15 am to 1.30pm. No information of delay was given. No calls, no। messages. No hotel provided to sleep. No alternative flight options. Our luggage is checked in. Is this LEGAL? How are we being compensated? Ma'am, the notification about the delay was sent out on the registered phone number. Also, our team on the ground has been actively communicating with the passengers to offer assistance and provide real-time updates about the situation. We regret the inconvenience caused to you.

"AI 129. @airindia flight to Heathrow. Delayed as of now from 5.15 am to 10am. No message, no calls from the airlines to notify passengers of the delay. Upon contacting AI, all they can say is sorry. Zero accountability and no solutions offered. India's official airline," Ms Shome wrote. 

In the following tweet, she provided an update on the new timing and voiced her concerns about the airline's treatment of passengers. "AI 129 to Heathrow is delayed from 5.15 am to 1.30 pm. No information of delay was given. No calls, no messages. No hotel provided to sleep. No alternative flight options. Our luggage is checked in. Is this LEGAL? How are we being compensated?" she posted.