'A very isolated incident': B.C. dealership responds to complaints about electric vehicle purchases
CTV
Car dealer Go Auto confirmed there were “some challenges” with the sale of electric vehicles after it took over ownership of Dams Ford Lincoln on the Langley Bypass, but said it is actively resolving those issues.
Car dealer Go Auto confirmed there were “some challenges” with the sale of electric vehicles after it took over ownership of Dams Ford Lincoln on the Langley Bypass, but said it is actively resolving those issues.
The admission comes after buyers told CTV News the vehicles they ordered from the dealership months ago were either not built or sold to someone else.
“It’s a very isolated incident,” said Jared Biggs, Go Auto Senior Vice President. “It would represent less than point one per cent of the transactions that our family-run business would complete in a year.”
One such customer is Ryan Lopez, who ordered an electric Ford Mustang Mach-E in July of 2022.
Despite having the car’s vehicle identification number, or VIN, and watching its assembly progress online, “they couldn’t find any history of my car being ordered,” said Lopez of the new management at Dams Ford Lincoln.
That same Mustang was sold to somebody else.
The most recent customer to come forward is business owner Dave Mellis, who said he has purchased at least a dozen vehicles from the Surrey dealer over the years.
