'A store should be about experience': Harry Rosen president on retailer's $50 million overhaul

Canadian menswear retailer Harry Rosen recently announced a $50 million overhaul of its business, and the company’s president says the investment will elevate the client experience both online and at its existing stores.

Ian Rosen, Harry Rosen’s president and COO, told BNN Bloomberg that the luxury retailer is focused on building infrastructure that integrates the company’s online business with its brick-and-mortar stores.

“Clients want to start and explore online, (and) they want to see exactly what they saw online in the store,” he said in a Wednesday television interview.

“We've been investing in an infrastructure that has allowed a client to shop both ways comfortably… we're investing in making sure that our stores are up to the expectations of our customers in the next few years.”