United States

Companies are making mental-health care fast and accessible

Over my head and about to drown. That’s how one Wall Street associate felt a few weeks ago when he called his company’s employee assistance program (EAP) to ask for help. “I was so anxious that I could hardly sleep, and when I could I dreamed about work,” says the 23-year-old Chinatown resident. The good news was that the EAP was able to hook him up with a therapist. The bad news was that the first available appointment was 26 days away. “The typical wait time between asking for help and getting an appointment is four to six weeks,” says Sandra Kuhn, behavioral health consulting leader at Mercer Consulting, one of the oldest human resources consulting practices in the world. With the additional strain on employees dealing ...