United States

Don’t let Facebook’s hazy customer service bring you down

Dear John: We are small business owners (through sweat and tears) and are being bullied by Facebook’s dictatorship! To quote “Star Wars,” Help me, John. You are my only hope. We run an education publishing company in Queens, mostly focused on materials for kids ages 3 to 6 years old. As of March, we went through a brand name change from Smartie Books to Mind Inventions. We spent over $6,000 on advertising on Facebook, building out a customer following under our original Smartie Books page. Now all we want to do is update our Facebook page to reflect the brand name change. From the beginning, Facebook was not very clear on what the requirements were. I’m not bothering you with everything, but we filed an official request [for ...